Job Description

Account Manager – IT & Cybersecurity

Location: Southlake, TX (Hybrid – must live within 30 miles of our office)

Compensation: $65,000 base salary + commission (On-Target Earnings: $110,000)

About M3 Networks

M3 Networks is a fast-growing IT support and cybersecurity provider serving small businesses across Texas and beyond. We're known for our insanely fast 10-minute response time, hundreds of 5-star reviews, and proactive approach to protecting our clients from cyberattacks. Our mission is simple: keep our clients safe, efficient, and confident in their technology—while creating raving fans through exceptional service and relationships.

The Role

We are seeking an Account Manager who is outgoing, highly organized, and tenacious with follow-up. This person will serve as the primary point of contact for our current clients—ensuring satisfaction, building trust, and proactively identifying ways M3 Networks can deliver even more value. The ideal candidate thrives on relationships, isn't afraid of tough conversations, and is equally comfortable talking technical details with engineers or business outcomes with owners and executives.

This is a hybrid role: approximately 70% work from home and 30% onsite at client offices. Candidates must live within 20 miles of our Southlake, TX office.

Key Responsibilities

• Serve as the trusted relationship manager for assigned client accounts.

• Conduct regular client check-ins and quarterly Technology Business Reviews (TBRs) to align IT strategy with business goals.

• Proactively identify and close upsell or cross-sell opportunities for IT and cybersecurity services.

• Collaborate with our engineering team to ensure client technical needs are addressed promptly.

• Review client cybersecurity posture against NIST standards and make recommendations.

• Track and report on account health, ensuring retention, satisfaction, and the creation of raving fans.

• Guide clients on upcoming business changes (new hires, office moves, AI adoption, new software, etc.) that impact IT.

• Ensure follow-up on all action items with persistence and accountability.

Qualifications & Experience

• Required: 3+ years of Account Management experience at a Managed Service Provider (MSP).

• Required: Hands-on experience with ConnectWise Manage and Quoter.

• Strong understanding of NIST cybersecurity framework and ability to explain its importance to clients.

• Proven track record of upselling, cross-selling, and expanding client accounts.

• Comfortable having tough conversations around risk, budgets, and compliance.

• Outgoing personality, highly organized, and tenacious with follow-up.

• Able to carry both technical conversations with engineers and business-focused conversations with owners/executives.

• Strong communication and relationship-building skills.

Compensation & Benefits

• Base Salary: $65,000

• On-Target Earnings (OTE): $110,000 (base + commission)

• Health, dental, and vision insurance (company-paid for employee + family).

• Company-provided laptop and IT tools.

• Paid Time Off (PTO) + holidays.

• Ongoing training and professional development.

• Fun, growth-oriented company culture with team events and performance incentives.

Why Join M3 Networks?

At M3 Networks, you're not just another employee—you're part of a team that's redefining IT service. Our clients trust us with their businesses, and we trust our people to deliver excellence every day. If you're ready to grow your career, build long-term client relationships, and help us create raving fans, we'd love to meet you.

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