The Chat and Email Support Representative provides prompt, accurate, and friendly assistance to customers through online chat and email. This role ensures a seamless customer experience by resolving inquiries, troubleshooting issues, and maintaining clear communication while adhering to company policies and service standards.
Respond to customer inquiries via chat and email in a timely and professional manner.
Provide accurate information regarding products, services, orders, and policies.
Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary.
Maintain detailed records of customer interactions and actions taken in the CRM system.
Ensure consistent and high-quality communication, representing the company professionally.
Follow up with customers to confirm resolution and satisfaction.
Meet key performance metrics such as response time, resolution rate, and customer satisfaction scores.
Stay updated on company products, promotions, and policies to provide accurate information.
Excellent written communication and typing skills.
Strong problem-solving and multitasking abilities.
Customer-focused attitude with patience and professionalism.
Familiarity with chat support software (e.g., Zendesk, Intercom, LiveChat) and email management tools.
Ability to work independently and manage time effectively.
High school diploma or equivalent (Associate or Bachelor’s degree preferred).
Previous experience in customer support or virtual assistant roles.
Experience with CRM systems and online support platforms.
Bilingual or multilingual abilities are a plus.
Ability to work flexible shifts, including evenings or weekends if required.
Remote or office-based, depending on company policy.
Collaborative, fast-paced, and supportive team environment.
Requires reliable internet connection and a distraction-free workspace for remote roles.
Competitive hourly rate or salary based on experience.
Performance-based bonuses and career growth opportunities available.
...the variety of working at different commercial and residential sites. What Youll Do: High-Rise Window Cleaning: Safely operate rope descent systems, swing stages, and other specialized equipment to clean and maintain exterior windows on tall commercial buildings....
...its schools ranging from elementary to community college and during leisure time, residents and visitors alike, enjoy strolling the 4 parks and quaint downtown or attending the many community events throughout the year. Apply today to find out more! TLM-2212-94033...
...Job ID: 518079 Preferred Materials - Concrete Division, part of CRH South Division, is a leading supplier of ready... ...The primary responsibility of the Building Materials Driver is to drive a truck and to deliver products to construction sites. This is in...
Looking for a great full-time opportunity with a 3 day weekend? We are seeking reliable and detail-oriented team members to join our Bloomington, Illinois crew as a Store Inventory Specialist! What You'll Do: As part of Casey's Inventory team, you'll play ...
...Job Description David Weekley Homes has an opportunity for a highly motivated individual to join our Legal Team as a Contracts Administrator. Job Responsibilities: Enter critical dates on land contracts; track changes and updates Process payment requests...