Location: Waukegan, IL
Duration: 6 12 Month Contract (with potential extension)
Type: Onsite
We are seeking an experienced Network Operations Engineer to oversee and manage day-to-day network operations within an Application Management Services (AMS) delivery environment. The ideal candidate should possess strong hands-on expertise in enterprise network infrastructure, excellent troubleshooting abilities, and proven experience managing client expectations and operational escalations.
Key Responsibilities Network Operations & MaintenanceLead and manage daily operational activities for enterprise network environments (LAN/WAN, firewalls, routers, switches, VPN).
Ensure network stability, availability, and performance in alignment with SLAs and KPIs.
Perform network upgrades, patching, configuration updates, and new deployments.
Oversee monitoring and alerting using tools such as SolarWinds, Cisco Prime, or equivalent NMS platforms.
Manage high-availability network setups, redundancy configurations, and failover planning.
Respond to and resolve major incidents, performance degradation, and network outages.
Work closely with cross-functional teams to diagnose, troubleshoot, and optimize network performance.
Handle client escalations with timely communication and resolution tracking.
Execute change management activities following ITIL processes.
Implement and maintain network security controls (ACLs, firewalls, VPN, IPS/IDS).
Work with security teams to enforce compliance, perform audits, and remediate vulnerabilities.
Support backup, recovery, and disaster recovery strategies for network infrastructure.
Coordinate with application, infrastructure, and cloud teams for integrated support and optimization.
Mentor and guide junior network engineers, ensuring continuous skill development.
Prepare, update, and maintain documentation for network configurations, policies, and processes.
8 12+ years of hands-on network engineering/operations experience.
Strong expertise with Cisco network technologies (routers, switches, firewalls) or equivalent vendors.
Solid hands-on experience with network monitoring and management tools (SolarWinds, Cisco DNA Center, Nagios, etc.).
Proficiency in routing & switching protocols (BGP, OSPF, EIGRP), VLANs, STP, QoS, and VPN technologies.
Experience managing high-availability network setups, redundancy, and failover systems.
Strong understanding of firewalls (Cisco ASA, Palo Alto, Fortinet), load balancers, and security best practices.
Working knowledge of Linux/Windows environments as they relate to networking.
Basic scripting/automation experience (Python, Shell, PowerShell) is a plus.
Excellent communication skills with the ability to handle client escalations and manage expectations.
Familiarity with ITIL processes and AMS delivery models.
Strong leadership and team coordination abilities.
Excellent problem-solving and analytical thinking.
Ability to work under pressure and manage multiple priorities.
Strong documentation, reporting, and communication skills.
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