Job Description

Join Aledade's mission to transform healthcare delivery as a Practice Support Specialist , where your technical expertise directly empowers medical practices to provide better patient care. In this role, you'll serve as the go-to problem solver for complex technical challenges, becoming a trusted expert that healthcare providers rely on when they need solutions that work.

You'll dive deep into sophisticated healthcare technology systems, mastering the intricacies of our platform while tackling varied, challenging issues that require real analytical thinking. Every day brings new technical puzzles to solve, from troubleshooting intricate data flows to resolving connectivity challenges that keep practices running smoothly.

This isn't your typical help desk role. You'll develop specialized expertise in healthcare data standards, work independently on complex problems, and directly impact how medical practices operate. When you solve a challenging technical issue, you're not just fixing software; you're helping healthcare providers spend more time with their patients instead of wrestling with technology. Your technical skills will genuinely make a difference in supporting practices that are working to improve patient outcomes every day.

Candidates should be comfortable working remotely/work from home anywhere within the US.

• Assist customers with chat issues that are beyond analyst scope.
• Troubleshoot tickets that require in-depth technical assistance
• Handle multiple support issues simultaneously
• Escalate issues to the next level support to reduce resolution times
• Determine correct diagnosis (root cause of issues) and correctional procedures
• Troubleshoot or administer troubleshoot of connectivity issues that require assistance from Foundation team: SFTP and VPN connection issues
• Triage vendor reported issues
• Escalate issues to interface vendors
• Own and execute tasks that are part of a project in an initiative with supervision and direction from the initiative owner.

• Minimum of four year’s experience in troubleshooting Application issues in healthcare settings.
• Demonstrate competency in HL7 SIU and/or ADT, HIPAA X12 837, or CCDA (understand basic structure of the files & translate it against the specs)
• Experience using SQL 
• Experience working with SFTP and VPN connectivity
• Demonstrate ability in time management, self task prioritization, proactive approach in resolving issues, attention to details.
• Demonstrate excellent problem solving skills.
• Demonstrate ability to communicate with stakeholders in clear and concise manner, including upward communication
• Bachelor Degree in Health Informatics, Information Technology, or related fields, 4+ years experience working in the interoperability field, troubleshooting healthcare application/data issues, or demonstrating combined competencies.

• Working knowledge on how to navigate Mirth interface engine

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