Job Description

**JOB SUMMARY:** Program Manager is responsible for leading one or more customer solution, program, or initiatives by collaborating with internal and external teams to meet annual regulatory kWh savings targets within budget. The position requires detailed knowledge of regulated customer programs, collaboration, contract management, budgeting, and leadership of external vendors. **MAJOR JOB RESPONSIBILITIES** + Management of at least one customer solution program or initiative to drive customer satisfaction and meet regulatory mandated targets within the annual budget. + Maintain the highest level of customer satisfaction through problem-solving, emotional intelligence, and continuous improvement. + Assist with vendor contract development, onboard vendors when needed, establish infrastructure to support the program, and implement a strategic business plan to meet objectives and goals. + Effectively manage an external team and establish an engaging work environment by creatively motivating others to achieve desired goals and collaborate among a multi-disciplinary team for effective data tracking, reporting, and marketing. + Assess and mitigate risk by establishing and managing quality assurance and verification strategies, ensuring implementer vendors are held accountable to perform in accordance with contracts and in compliance with the filed energy efficiency program implementation plans. + Communicate program initiatives and results to leadership and stakeholders. + Assist with program design and evaluation efforts by engaging with the Southern Company Design and Evaluation team to provide valuable feedback and drive success. + Leverage relationships with external organizations (trade associations, community agencies, non-profits, local stakeholders, etc.) to educate about energy efficiency opportunities and drive program participation. **JOB REQUIREMENTS** **Education & Experience** + 4-year accredited degree preferred with additional consideration given for advanced degrees and/or relevant industry certifications. + Knowledge of or experience with Georgia Power's regulated energy efficiency programs and direct customer or contractor interaction. + Strong project and/or program management including budgeting, forecasting, and the ability to develop and implement effective workflow processes. + Demonstrated experience leading or influencing across multiple organizations to achieve effective outcomes, regardless of the reporting relationship. + Experience reviewing and editing scopes of work and maintaining service level agreements through a working relationship with a third-party preferred. **Knowledge & Skills** + Ability to work in a rapidly changing environment across multiple teams, with experience prioritizing time-sensitive projects and producing quality results. + Excellent communication skills (written, verbal, and visual/graphical) and can effectively present to internal peers, leadership, and external partners. + Ability to be strategic and creative to improve processes and a proven track record of demonstrating critical thinking and problem-solving around complex issues. + Expert in Microsoft 365 Suite of applications including Outlook, Excel, Teams, and PowerPoint. **Behavioral Attributes** + Role model of Our Values and Safety Excellence + Motivated and self-directed with an ability to work both independently and in a team environment. + Seen as a trusted individual due to depth of expertise and knowledge, confidence, decision making ability, consistency, honesty, and integrity. + Ability to build effective partnerships inside Customer Solutions, across functional boundaries, and externally and able to motivate and influence others without positional leadership. **Georgia Power** is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power). Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit . Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here . Additional and specific details about total compensation and benefits will also be provided during the hiring process. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. Job Identification: 15508 Job Category: Customer Service Job Schedule: Full time Company: Georgia Power

Job Tags

Full time, Contract work, For contractors, Local area,

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